The KMHIS runs a dedicated call centre to process the faults or service requests made by our customers and technical staff.
The service is available from 8am-6pm Monday to Friday as a standard service with options available to have extended hours, or 24 hours, 365 days a year.
We answer in excess of 180,000 IT calls a year. Our service desk staff are trained to resolve the fault or request at the first point of contact wherever possible. If it cannot be resolved over the phone, it is passed onto KMHIS technicians, the vendor or other third parties.
An online service portal is also available for customers and technicians to report a fault, or make their service request.