Non technical jargon
“Thank you, we received a professional, efficient and non-technical-jargon, user-friendly service, well executed in a reliable manner.”
(Nicola Stephenson, Kent Community Health NHS Trust, 29 February)
Interpersonal skills
“Always extremely helpful. Thank you. Jonathan Minshaw especially has great interpersonal skills as well as being knowledgeable about his line of work. We all feel very happy that he tries his hardest to fix our problems and he is always willing to look at any situation we face him with. Your telephone staff are also very polite and do their utmost to help, so well done and thank you.”
(Lyn Staly, Kent and Medway NHS and Social Care Trust, February 23)
Nervous
“I always get nervous when having to deal with technology. It's all good as long as there are no problems but when they arise they are a major source of stress. Response from the IT team is good and the staff definitely know what they are doing! Excellent the way they work with you via phone calls to fix most problems."
(Petra Murray, Kent Community Health NHS trust, February 23)
Impressive
“As always, the help received from the IT support desk was impressive.”
(Pauline Wortman, NHS Eastern and Coastal Kent, February 17)
Very quick
“Saved me a huge hassle by retrieving my document very efficiently and VERY quickly - Thank you!”
(Claudia Benson, Kent Community Health NHS Trust, February 15)
Trumps
“Darren came up trumps as usual and fixed our problem. He just so wonderful we love him coming out and solving out little difficulties. Please say a big thank you to him from all the staff on the Ogden Unit.”
(Susan Wrintmore, Kent and Medway NHS and Social Care Partnership Trust, February 2)
Top bloke
“The engineer (Scott I think his name is) was punctual, courteous and professional. He completed the job in a timely fashion, tested the machine to ensure it was working correctly and then explained to staff what he'd done and the changes he'd made. Top bloke!”
(Anonymous, Kent and Medway Partnership Trust, 29 January)
Communication
“This call was dealt with promptly and with full communication throughout. I am extremely satisfied with the service I have received.”
(Jamie Green, NHS Eastern and Coastal Kent, January 27)
As good as it gets
“There is nothing you are able to do to improve the level of service I received – Thank you!”
(Marika Townsend, Dartford and Gravesham NHS Trust, 26 January)
Calm and patient
“Bob Simmonds dealt with my networking problem calmly and patiently communicating with me throughout about what he was doing. I was treated as an individual and with respect. Thank you once again IT. Really appreciate your rapid response and help in putting things right as this job is stressful enough without computers going wrong for any length of time.”
(Annie Woollard, Kent and Medway Partnership Trust, 26 January)
Resolved within the hour
“Perfect service, the issue was resolved within an hour from being raised - impressive. This is the second time I have needed help and the service was the same which proves consistency and well trained competent staff.”
(Anonymous, East Kent Hospitals University NHS Foundation Trust, 20 January)
That extra mile
“Staff always helpful and cheerful and go the extra mile to help.”
(Ruth Millard, East Kent Hospitals University NHS Foundation Trust, 17 January)
Time is of the essence
“Thank you for your prompt and helpful response. In the scheme of things this was not a huge problem but as time is always of the essence for us, even a relatively minor fault can be hugely disruptive.”
(Beryl Kirk-Burrett, Kent and Medway Partnership Trust, 12 January)
Great lengths
“IT staff are always very helpful and will go to great lengths to solve problems or sort out situations. I am always satisfied by the service provided.”
(Graeme Hendry, Medway NHS Foundation Trust, 11 January)
Awesome
“Awesome, fast, same day service. If only they did ironing too!”
(Kim Kearsley, East Kent Hospitals University NHS Foundation Trust, 19 December)
Promises kept
“I was kept informed and phoned back each time as promised until the issue was resolved. Many thanks.”
(Susan Gadson, Kent and Medway Partnership Trust, 19 December)
Always friendly
“The service was up to its usual high standard. This call was managed in a very fast and efficient way. The staff are always friendly... well done!”
(Barbara Wade, East Kent Hospitals University NHS Foundation Trust, 16 December)
Spectacular speed
“My needs were clearly considered foremost as the speed of rectifying the issue was spectacular, with an even more up to date MS Office Pro system being installed. Great job!”
(Ron Faulds, Maidstone and Tunbridge Wells NHS Trust, 16 December)
Always helpful
“I think you do an excellent, speedy job - thank you. Your staff are always helpful.”
(Sylvia Hurst, Medway NHS Foundation Trust, 16 December)
Efficient and polite
“The IT service is very prompt and courteous in dealing with any problem that I have presented to them. Always dealt with efficiency and politeness.”
(Mohammed Rizwan, Kent and Medway Partnership Trust, 14 December)
Couldn't ask for more
“Fantastic service, couldn’t have asked for more. Many thanks for sorting out the problem so quickly, efficiently and in a friendly manner.”
(Julia Field, NHS Eastern and Coastal Kent, 13 December)
Quick response
“I was very happy with the quick response and short time spent sorting out the problem.”
(Paul Hopper, Kent and Medway Partnership Trust, 25 November)
Friendly and competent
“Very helpful, friendly and competent IT group - thank you!”
(Melonie Bryant, East Kent Hospital University NHS Foundation Trust, 23 November)
One to one attention
“I was extremely satisfied with the one to one attention and service.”
(Graham Hook, NHS Eastern and Coastal Kent, 17 November)
Relief at data retrieval
“I was very pleased with the way in which my call was managed. The fast retrieval of the data I deleted in error was a huge relief. It is good to know that the support is there when it is needed. Many thanks.”
(Anonymous, NHS Eastern and Coastal Kent, 11 November)
Cheery person
“A quick and efficient response, with a cheery person on the other end of the phone!”
(Lyn Gregson, NHS Eastern and Coastal Kent, 9 November)
Nice bunch
“Am always impressed by the IT service I receive, they are always prompt, helpful and just a nice bunch of guys - keep it up.”
(Dawn Martindale, East Kent Hospitals University NHS Foundation Trust, 7 November)
Kind and polite
“As usual I would just like to say how kind and helpful all members of the IT staff were. They couldn't have been more kind and polite. Many thanks.”
(Frances Sweeting, Medway NHS Foundation Trust, 7 November)
Always happy
“I have always had good service from IT, they sort out problems fast and effectively and I am very happy. This is not just isolated service, every time I have contacted IT I have had good service.”
(Heather O’Neill, Kent and Medway Partnership Trust, 26 October)
Restored file
“A very important file had been deleted. I contacted IT and by the next day they had found it and restored it. I am very satisfied with how speedily and efficiently this was dealt with.”
(Anne Hawkes, NHS Eastern and Coastal Kent, 25 October)
Sense of humour
“Graham Longmuir drew the short straw when he dealt with all my IT problems and was an absolute hero. He was patient, thorough, dedicated, polite and able to show a good sense of humour - which was greatly appreciated as the situation had been extremely stressful for me. Thank you and he should be commended for his persistence and ability to seek help in resolving the problems set him.”
(Annie Woollard, Kent and Medway Partnership Trust, 20 October)
No stress
“Excellent! My stress level has now diminished!”
(Catherine Haisman, Kent and Medway Partnership Trust, 19 October)
Bob is top bod
“Once again the IT bods have fixed the problem with the minimal amount of fuss and maximum amount of efficiency. Thanks Bob!”
(Susan Gadson, Kent and Medway Partnership Trust, 14 October)
Courteous, efficient and helpful
“My call was dealt with courteously over the phone. The response was prompt and efficient. My problem was dealt with Andrew who was courteous, efficient and helpful. Thank you."
(Dr Elias Cheriyan, Maidstone and Tunbridge Wells NHS Trust, 13 October)
Efficient problem solving as well as useful advice
“Your engineer, Graham, attended and resolved my problem efficiently. He also took the time to advise me on some good security/housekeeping issues and did a couple of extra minor adjustments for me. Well done, very satisfied."
(Jeremy Blackstone, Maidstone and Tunbridge Wells NHS Trust, 30 September)
Teams go that extra mile
“It is great to see that requests are dealt with very efficiently. The team are friendly and polite and will go an extra mile to fix problems.”
(Sade Akinmejiwa, Medway Community Health, 29 September)
Exceptionally happy with service
“Always exceptionally happy with the IT service, which is prompt, helpful, efficient and patient! No issues whatsoever. Beer and chocs all round guys!”
(Anne Moorhouse, East Kent University Hospital Trust, 27 September)
Speedy service congratulated
“Very fast service. I made the call and within 10 minutes someone appeared and fixed the problem. This problem has been bugging me for months. Only wish I had made the call sooner.”
(Kim Kearsley, East Kent University Hospital Trust, 26 September)
From service desk through to onsite engineer - couldn't ask for better service
“I just wished to comment on how helpful all the IT staff have been. This was everybody from the helpdesk to those on site at Medway who called constantly to update us with what was happening. I couldn't have asked for better service. Thank you.”
(Frances Sweeting, Medway Foundation Trust, 16 September)
Critical system dealt with quickly
“Thank you for the very prompt service received this morning. This is a critical system for us and was dealt with very quickly. Much appreciated.”
(Tracy Baker, Medway Foundation Trust, 9 September)
Working around my commitments
“Staff were very helpful, they had to spend a lot of time sorting the problem out from behind the scenes and appeared happy to work around my work commitments.”
(Linda Hardy, Kent and Medway Partnership Trust, 5 September)
Customer feedback is received as a direct email, letter, fax or memo from the customer, or through the Service Desk survey. All are asked if they are happy to have their feedback published.
